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Honeycomb Terms of Service

Draft. Not legal advice. Requires review by qualified counsel before publication.

Effective date: [Effective date] Last updated: [Last updated]

1. Agreement

These Terms are an agreement between Scaled Abundance Inc., a Delaware corporation operating out of Texas, [Registered address] ("we", "us"), and the company or other organization that creates a Honeycomb account (the "Customer"), together with each person who uses Honeycomb on the Customer's behalf ("you"). By creating an account, accepting an invitation or using Honeycomb you agree to these Terms, our Privacy Policy and our Cookie Policy. If you accept for an organization, you confirm you have authority to bind it. If a signed order form or master agreement exists between us and the Customer, it controls where it conflicts with these Terms.

2. What Honeycomb is

Honeycomb is a business workspace that:

  • keeps a Company Brain: the Customer's org chart, goals, knowledge, rules and uploaded files;
  • connects to the Customer's business systems through connectors and reads data from them live;
  • runs AI agents that answer questions, prepare work and propose actions, which people approve before anything is changed in a connected system (unless the Customer sets an automatic approval rule, section 8);
  • can install apps built by our Software Factory for the Customer, which reach the Customer's systems only with the permissions the Customer approves (section 10).

Features change over time. We may add, change or remove features and will give reasonable notice before removing a feature the Customer is paying for. [Confirm notice commitment.]

3. Accounts

  • Our hosted service is currently by invitation. A new account needs a valid invite code or an invitation from a company already on Honeycomb.
  • You can sign in with email and password, or with your company's single sign-on if your company has set it up. If your company requires single sign-on, password sign-in is turned off for its email domain, except for the company's owners.
  • You must give accurate information, verify your email address, keep your password safe and tell us promptly at info@scaledabundance.ai about any unauthorized use.
  • Accepting an invitation requires a verified email address that matches the invitation.
  • Owners and admins of a Customer account control who joins, their roles, and whether people with the company's verified email domain join automatically. The Customer is responsible for everything done under its account.
  • You must be at least [Minimum age] and using Honeycomb for business purposes.

4. Plans, spending limits and payment

  • Plans. Plans and prices are shown at [Pricing URL] or in the app. Paid plans renew automatically each [Billing period] until cancelled. [Confirm trial, upgrade, downgrade and proration rules.]
  • Payment. Stripe processes payments. You authorize us and Stripe to charge the payment method on file.
  • AI usage and spending limits. AI model use has a real cost. Each Customer account has a monthly allowance and a daily spending limit for AI usage, set by its plan or its invite and adjustable by owners within those bounds. When a limit is reached, features that call AI models pause until the limit resets or is raised. We record the tokens and cost of each AI call so the Customer can see what was spent and why. [Confirm overage pricing, if any.]
  • Customer's own model key. If the Customer configures its own API key for a model provider, that provider bills the Customer directly under the Customer's own agreement with it.
  • Taxes. Prices exclude taxes unless stated. [Confirm.]
  • Refunds. [Refund policy to confirm.]

5. Customer Data

  • Ownership. As between us, the Customer owns all data it or its users put into Honeycomb or connect to it, and all output generated for it ("Customer Data").
  • License to us. The Customer gives us a limited license to host, process, transmit and display Customer Data only to provide, secure and support Honeycomb for the Customer, and as described in the Privacy Policy.
  • Customer responsibilities. The Customer is responsible for having the rights and any consents or notices needed to put Customer Data into Honeycomb and to connect its systems, including personal data of its employees, customers and contacts.
  • Export. Owners and admins can export the Company Brain as files at any time during the subscription.
  • Deletion. Owners can permanently delete selected knowledge or the whole company account. Deleting the company removes its data in one step and revokes connected vendor tokens where the vendor allows it. Deletion cannot be undone. After the account ends we delete Customer Data as described in [Data retention after termination].

6. Connectors and third-party systems

  • Connecting a system means the Customer authorizes Honeycomb to access it using the credentials or sign-in the Customer provides, within the permissions that system grants.
  • The Customer is responsible for complying with the terms of each third-party system it connects. We are not responsible for third-party systems, their availability, or changes they make.
  • Credentials are stored encrypted. We keep records of each connector call (not the data in it) for the retention period the Customer sets (90 days by default).
  • Demo accounts. We may offer one-click connections to shared demonstration accounts containing fictional data. Do not put real data into a demo account; any data placed there may be visible to other Honeycomb customers using the same demo account.
  • Mailboxes and calendars. Connecting a Google Workspace or Microsoft 365 account is optional. Sharing mailbox content with the Company Brain, and letting agents draft or send email from a mailbox, are separate settings that are off by default.

7. AI features and output

  • AI providers. Honeycomb uses outside AI model providers to generate output, by default Anthropic, with OpenAI used for search embeddings. The Customer may choose another supported provider. See the Privacy Policy, section 5. [Model providers to confirm.]
  • Output may be wrong. AI output can be inaccurate, incomplete or out of date. It is a draft for a person to review, not professional, legal, financial, tax or HR advice. The Customer is responsible for decisions it makes and actions it approves based on output.
  • Ownership of output. Output generated for the Customer is Customer Data. Similar output may be generated for others.
  • Training. We do not use Customer Data to train AI models, and our model providers do not use the data we send them to train their models.
  • Provider retention. Model providers retain API inputs and outputs only under their standard API data retention terms ([Anthropic API data retention terms], [OpenAI API data retention terms]).

8. Agent actions and approvals

  • Reads versus writes. Honeycomb treats any connector operation that is not clearly a read as a write. In test, shadow and dry runs, writes are refused.
  • Human approval. A write that an agent proposes (for example creating, updating, sending, charging or deleting something in a connected system) waits as a pending action until an authorized person approves or denies it. Honeycomb records who decided, when, any note, and what happened when it was sent.
  • Automatic approval rules. Users of the Customer's account may create rules [Confirm which roles may create them] that approve certain kinds of action automatically. By creating such a rule the Customer authorizes those actions in advance and accepts responsibility for them as if a person had approved each one.
  • Approver responsibility. The person who approves an action, and the Customer, are responsible for checking it before approval and for its effects in the connected system, including messages sent to third parties and financial transactions.
  • Our responsibility. We are responsible for carrying out approved actions as approved and for the controls described here working as described. We are not responsible for the consequences of an action the Customer approved or pre-authorized. [Counsel to confirm allocation.]

9. Data processing terms

For personal data within Customer Data, the Customer is the controller and we are its processor (service provider). We will:

  • process it only on the Customer's documented instructions, which are these Terms and the Customer's use and settings of Honeycomb;
  • make sure our staff with access are bound by confidentiality;
  • protect it with appropriate technical and organizational measures, including encryption of credentials and uploaded files;
  • use only the subprocessors listed at [Subprocessor list URL], with written terms at least as protective, and give [Notice period] notice of new subprocessors so the Customer can object;
  • help the Customer respond to data subject requests and with security and impact assessments, as reasonably needed;
  • notify the Customer without undue delay, and within [Breach notice period], after becoming aware of a personal data breach affecting its data;
  • delete or return Customer Data at the end of the service as described in section 5;
  • make available information needed to show compliance and allow audits under [Audit terms].

International transfers use [Transfer mechanism to confirm]. A separate Data Processing Addendum is available at [Data Processing Addendum URL] and controls where it conflicts with this section.

10. Apps built by the Software Factory

  • Our Software Factory can build custom apps for the Customer. An app reaches the Customer's data only through an install that an owner or admin approved and has not revoked.
  • At approval the Customer chooses the systems the app may use and its permissions (for example read systems, read through connectors, write through connectors, or send notes to the Company Brain). Apps get access through short-lived tokens limited to those approvals.
  • Writes an app requests are held for approval and are not sent directly by the app.
  • The Customer can revoke an install at any time. [Confirm ownership of app code, hosting of built apps and any separate statement of work.]

11. Acceptable use

You must not, and must not let others:

  • break the law, or infringe anyone's rights, including privacy and intellectual property rights;
  • put data into Honeycomb, or connect systems, that you have no right to use;
  • use Honeycomb or its agents to send spam, deceive or impersonate people, harass anyone, or make decisions with legal or similarly significant effects on individuals without the human review the law requires;
  • upload malware or try to break, probe or get around our security, rate limits, spending limits or approval controls;
  • access another customer's data, or share invite codes, accounts or credentials outside your organization;
  • scrape, copy or reverse engineer Honeycomb except where the law allows despite this restriction;
  • use Honeycomb to build a competing product, or resell it without our written agreement;
  • violate the usage policies of our AI model providers [Model provider usage policy links to confirm].

We may suspend access to stop a violation or a security risk, and will tell the Customer when we can.

12. Our intellectual property

We own Honeycomb, the Software Factory and their software, designs and documentation, except Customer Data. We give the Customer a non-exclusive, non-transferable right to use Honeycomb during the subscription under these Terms. If you send us feedback, we may use it without obligation.

13. Confidentiality

Each side will protect the other's non-public information with reasonable care, use it only for this agreement and share it only with people who need it and are bound by similar duties. This does not cover information that is public, already known, independently developed or lawfully received from someone else, or disclosure the law requires (with notice where allowed).

14. Availability and support

We aim to keep Honeycomb available and secure but do not promise uninterrupted service. [Service level and support terms to confirm.] Scheduled jobs (for example scheduled agents and mailbox polling) run periodically and may be delayed.

15. Term, suspension and termination

  • These Terms apply while the Customer has an account. The Customer can cancel at any time [cancellation method and effect to confirm].
  • We may suspend or end access for a material breach not fixed within [Cure period] after notice, immediately for serious or repeated acceptable-use violations, or for non-payment.
  • On termination, access ends, connected vendor tokens are revoked where possible, and Customer Data is handled as in section 5. Sections on fees owed, Customer Data, confidentiality, disclaimers, liability, and governing law survive.

16. Disclaimers

Except as stated in these Terms, Honeycomb is provided "as is" and "as available". To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that AI output is accurate.

17. Limitation of liability

To the extent the law allows: neither side is liable for indirect, incidental, special, consequential or punitive damages, or lost profits, revenue or data; and each side's total liability under these Terms is limited to [Liability cap amount, e.g. the fees paid in the 12 months before the claim]. These limits do not apply to [Liability carve-outs to confirm, e.g. payment obligations, indemnities, breach of confidentiality, fraud].

18. Indemnities

[Indemnity terms to confirm: e.g. we defend the Customer against claims that Honeycomb infringes third-party IP; the Customer defends us against claims arising from Customer Data, connected systems, approved actions or acceptable-use violations.]

19. Changes to these Terms

We may update these Terms. We will update the date at the top and give account owners at least [Notice period] notice of material changes by [Notice method]. Continued use after the effective date means acceptance. If the Customer does not agree, it may cancel before then.

20. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Disputes go to the state and federal courts located in [county to confirm] County, Texas [or arbitration: confirm], except that either side may seek urgent relief in any competent court. Mandatory consumer or local protections are not affected.

21. General

These Terms (with any order form, the Privacy Policy, the Cookie Policy and the Data Processing Addendum) are the whole agreement on this subject. If a provision is unenforceable, the rest stays in force. A failure to enforce is not a waiver. The Customer may not assign these Terms without our consent, except with a merger or sale of its business; we may assign them to an affiliate or successor. Neither side is liable for delays caused by events beyond its reasonable control. Notices to us go to info@scaledabundance.ai and [Registered address].

22. Contact

Scaled Abundance Inc., [Registered address]. Email: info@scaledabundance.ai.